Denial code P28 is for payment adjustments based on liability coverage benefits regulations. Providers should refer to the insurance policy number segment or healthcare policy identification segment in the 835 for more information. Only applicable for Property and Casualty Auto.
Denial code P28 is used when a payment is adjusted based on the Liability Coverage Benefits jurisdictional regulations and/or payment policies. If the adjustment is at the claim level, the payer must send and the provider should refer to the 835 Insurance Policy Number Segment (Loop 2100 Other Claim Related Information REF qualifier 'IG') if the jurisdictional regulation applies. If the adjustment is at the line level, the payer must send and the provider should refer to the 835 Healthcare Policy Identification Segment (loop 2110 Service Payment information REF) if the regulations apply. This denial code is specifically used for Property and Casualty Auto claims.
Common causes of code P28 are:
1. The payment was adjusted based on the liability coverage benefits jurisdictional regulations and/or payment policies.
2. If the adjustment is at the claim level, the payer must send and the provider should refer to the 835 Insurance Policy Number Segment (Loop 2100 Other Claim Related Information REF qualifier 'IG') if the jurisdictional regulation applies.
3. If the adjustment is at the line level, the payer must send and the provider should refer to the 835 Healthcare Policy Identification Segment (loop 2110 Service Payment information REF) if the regulations apply.4. This code is typically used for property and casualty auto claims only.
Ways to mitigate code P28 include:
1. Ensure accurate and up-to-date liability coverage information: To prevent this code, healthcare providers should verify the liability coverage benefits of the patient before providing services. This can be done by requesting the most recent insurance information and confirming the coverage details with the insurance company.
2. Familiarize yourself with jurisdictional regulations: Healthcare providers should stay informed about the jurisdictional regulations and payment policies specific to liability coverage benefits. This knowledge will help them understand the requirements and ensure compliance with the regulations.
3. Review and validate claim information: Before submitting a claim, providers should thoroughly review the claim details to ensure accuracy. This includes verifying that the claim is being submitted at the correct level (claim or line level) and that the appropriate insurance policy number or healthcare policy identification is included in the claim.
4. Communicate with payers: In case of any doubts or uncertainties regarding the application of jurisdictional regulations, providers should proactively communicate with the payer. This can help clarify any specific requirements or guidelines related to liability coverage benefits and ensure that the claim is processed correctly.
5. Focus on Property and Casualty Auto cases only: Code P28 is specifically related to Property and Casualty Auto cases. To prevent this code, healthcare providers should ensure that this code is only used for claims related to such cases. Using this code for other types of claims may result in denials or payment adjustments.
By implementing these strategies, healthcare providers can mitigate code P28 and improve their revenue cycle management by reducing claim denials and payment adjustments related to liability coverage benefits.
The steps to address code P28 are as follows:
1. If the adjustment is at the Claim Level:
- The payer must send an 835 Insurance Policy Number Segment (Loop 2100 Other Claim Related Information REF) if the jurisdictional regulation applies.
- The provider should refer to the 835 Insurance Policy Number Segment (Loop 2100 Other Claim Related Information REF) provided by the payer.
2. If the adjustment is at the Line Level:
- The payer must send an 835 Healthcare Policy Identification Segment (Loop 2110 Service Payment information REF) if the regulations apply.
- The provider should refer to the 835 Healthcare Policy Identification Segment (Loop 2110 Service Payment information REF) provided by the payer.
It is important to note that this code, P28, is specifically applicable to Property and Casualty Auto claims only. Therefore, healthcare providers should ensure that the claim in question falls under this category before following the above steps.