Remark code N459 is an alert indicating a claim's rejection due to the absence of a discharge summary.
Remark code N459 is an indication that the claim submission is lacking a discharge summary, which is necessary for the processing of the claim.
Common causes of code N459 (Missing Discharge Summary) are incomplete patient records at the time of billing, oversight in documentation processes, failure to include the discharge summary in the patient's electronic health record (EHR), and miscommunication between clinical and administrative staff.
Ways to mitigate code N459 include implementing a comprehensive discharge summary protocol that ensures all discharge summaries are completed and filed before the patient's billing is processed. Training staff on the importance of timely and accurate discharge documentation can also help. Utilizing electronic health record (EHR) systems with prompts or checklists for discharge summaries can ensure that this critical information is not overlooked. Regular audits of discharge documentation practices can identify gaps and areas for improvement, helping to prevent this issue from occurring.
The steps to address code N459 involve a multi-faceted approach to ensure the discharge summary is promptly located, completed, or corrected as needed. First, initiate a review of the patient's electronic health record (EHR) to verify if the discharge summary was completed but not properly filed or attached. If the summary is indeed missing, coordinate with the responsible healthcare provider or the medical records department to draft or finalize the discharge summary. Ensure that the document includes all necessary components such as the reason for hospitalization, the procedures performed, the treatment provided, and the patient's condition at discharge, along with follow-up care instructions.
Next, once the discharge summary is completed, re-submit the claim with the necessary documentation attached. It's also advisable to implement a tracking mechanism for this claim to monitor its progress and address any further issues promptly.
To prevent recurrence of code N459, consider establishing a checklist or a protocol for discharge procedures that includes verification of the completion and filing of the discharge summary before the patient's record is closed. Training staff on the importance of this document in the billing process and conducting regular audits of discharge records can also help in identifying and rectifying process gaps that lead to such errors.
Get paid in full by bringing clarity to your revenue cycle
Subscribe to the
Healthcare Clarified newsletter
Get the latest insights on RCM and healthcare policy in your inbox
