Remark code N672 alerts that the specified amount has been applied to the Health Insurance Offset.
Remark code N672 indicates: Alert: Amount applied to Health Insurance Offset.
Common causes of code N672 (Alert: Amount applied to Health Insurance Offset) are incorrect patient insurance information submitted by the healthcare provider, duplicate claims submissions for the same service or procedure, payments already made by another insurer that cover the billed amount, and adjustments made due to contractual agreements or policy provisions between the healthcare provider and the insurance company.
Ways to mitigate code N672 include implementing a robust verification process to ensure accurate patient insurance information is captured at the point of service. Regularly updating and validating insurance coverage details can prevent discrepancies. Additionally, training staff on the nuances of insurance offsets and benefits coordination can help in identifying potential issues before claims submission. Utilizing advanced software that flags potential offsets based on historical data and payer-specific rules can also reduce the occurrence of this code. Establishing a clear communication channel with payers to discuss and resolve any ambiguities related to health insurance offsets before processing claims is crucial. Lastly, conducting periodic audits of claims and remittances can help identify patterns that lead to this code, allowing for corrective action to be taken proactively.
The steps to address code N672 involve a multi-faceted approach to ensure accurate application and resolution. Initially, review the patient's account to confirm the correct application of the offset amount against the health insurance claim. This involves cross-referencing payment amounts, dates, and sources. If discrepancies are found, prepare and submit a detailed adjustment request to the payer, including supporting documentation that justifies the correction needed.
Simultaneously, communicate with the patient to inform them of the status of their account and any potential impact this may have on their balance or future claims. This keeps the patient informed and reduces confusion or dissatisfaction.
Next, monitor the payer's response to the adjustment request closely. If the payer adjusts the claim as requested, verify that the corrected amount aligns with your records and update the patient's account accordingly. Should the payer deny the adjustment request, evaluate their reasoning and decide if further appeal is warranted. If so, gather additional evidence or documentation to support the appeal and submit according to the payer's guidelines.
Throughout this process, maintain detailed records of all communications and submissions to the payer and any internal adjustments made. This documentation will be crucial for any future disputes, audits, or reviews related to this claim.
Finally, use this experience to review and possibly update your internal processes for managing health insurance offsets. This might involve training staff on identifying and addressing similar issues more efficiently in the future or implementing checks and balances to prevent similar occurrences.
Get paid in full by bringing clarity to your revenue cycle
Subscribe to the
Healthcare Clarified newsletter
Get the latest insights on RCM and healthcare policy in your inbox
