Remark code N882 is an alert indicating out-of-network payment amounts were set based on plan allowance after consent to waive balance billing protections.
Remark code N882 is an alert indicating that the payment and cost-sharing amounts for out-of-network services were determined based on the plan's allowance. This occurred because the provider or facility received consent from the patient to waive the balance billing protections provided under the No Surprises Act.
Common causes of code N882 are:
1. The healthcare provider or facility did not participate in the patient's health insurance network and provided services that are considered out-of-network.
2. Prior to receiving services, the patient was informed by the provider or facility about their out-of-network status and the potential costs involved.
3. The patient voluntarily agreed to receive treatment from the out-of-network provider or facility, understanding the financial implications, including higher out-of-pocket expenses.
4. The provider or facility obtained a signed consent from the patient, waiving their balance billing protections as outlined under the No Surprises Act, allowing the provider to bill the patient for the difference between the plan's payment and the provider's charges.
5. The health plan's payment and the patient's cost-sharing amounts were determined based on the plan's allowed amount for out-of-network services, taking into consideration the waiver of balance billing protections.
Ways to mitigate code N882 include implementing a robust verification process to ensure that all staff members are fully aware of the No Surprises Act requirements. Training should emphasize the importance of obtaining and documenting explicit patient consent when applicable. Additionally, adopting a system to regularly review and update billing practices in accordance with the latest regulations can help prevent this issue. Establishing clear communication channels with patients about their rights and the billing process, including potential out-of-network charges, is also crucial. Finally, integrating a real-time eligibility and benefits verification tool into the patient intake process can help identify coverage details and reduce the risk of non-compliance with the No Surprises Act.
The steps to address code N882 involve several key actions to ensure compliance and proper billing practices. First, verify the documentation of the patient's consent to waive balance billing protections, ensuring it meets all legal requirements and is fully executed by the patient or their authorized representative. Next, review the billing statement and payment records to confirm that the out-of-network charges and patient cost-sharing amounts accurately reflect the plan's allowance and the terms of the patient's consent. If discrepancies are found, adjust the billing accordingly and issue any necessary refunds or additional bills to the patient. Additionally, it's crucial to audit your consent process and documentation practices regularly to ensure ongoing compliance with the No Surprises Act and to prevent future occurrences of similar issues. Lastly, consider providing additional training to staff involved in obtaining consent and billing out-of-network services to reinforce the importance of compliance with federal regulations and the proper procedures to follow.
Get paid in full by bringing clarity to your revenue cycle
Subscribe to the
Healthcare Clarified newsletter
Get the latest insights on RCM and healthcare policy in your inbox
