Remark code N890 is an alert that Electronic Visit Verification data requirements were not fulfilled in a claim submission.
Remark code N890 indicates that the submitted claim did not meet the necessary Electronic Visit Verification (EVV) data element requirements.
Common causes of code N890 (Electronic Visit Verification Data Element Requirements were not met) are incomplete or missing required data elements in the electronic visit verification submission, incorrect patient information, mismatched service codes, and failure to include the precise location of service delivery. Additionally, the absence of the caregiver's identification or the exact time the service was provided can trigger this code. Incorrect or incomplete documentation of the type of service rendered is also a common cause.
Ways to mitigate code N890 include implementing a comprehensive training program for all staff involved in the documentation and submission of electronic visit verification (EVV) data. This training should cover the specific data elements required for EVV submissions, how to accurately record them, and the common pitfalls to avoid. Additionally, investing in an EVV system that offers real-time alerts for missing or incorrect data can help ensure compliance before submissions are made. Regular audits of EVV data against submission requirements can also identify areas for improvement and prevent future occurrences of this code. Establishing a clear protocol for correcting and resubmitting any claims denied due to N890 can expedite resolution and maintain revenue flow.
The steps to address code N890 involve a multi-faceted approach to ensure compliance with Electronic Visit Verification (EVV) data element requirements. First, conduct a thorough review of the current EVV system and processes to identify which specific data elements were flagged as non-compliant. This may involve cross-referencing the EVV data against the submission requirements to pinpoint discrepancies.
Next, engage in training or retraining of staff responsible for collecting and entering EVV data. This ensures that everyone involved understands the importance of accurate and complete data capture, as well as the specific requirements that need to be met.
Implement a quality assurance process that includes regular checks of EVV data before submission. This could involve automated system checks or manual review by a designated team member. The goal is to catch and correct any errors or omissions in real-time, before the data is submitted.
If the issue persists, consider consulting with an EVV solution provider for technical support or advice on how to improve your system's compliance. They may offer insights or updates that can help address the specific areas where your data is falling short.
Finally, document all steps taken to address code N890, including staff training, system reviews, and consultations with providers. This documentation can be valuable for future reference and may be required to demonstrate compliance efforts in case of audits or further issues.
Get paid in full by bringing clarity to your revenue cycle
Subscribe to the
Healthcare Clarified newsletter
Get the latest insights on RCM and healthcare policy in your inbox
